Legal

Privacy Policy

Effective Date: January 1, 2025  ·  Last Updated: May 2026

Refined Comfort Aesthetics, LLC ("we," "us," or "our") operates the website comfortrefined.com and provides aesthetic services in New Braunfels, Texas. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our business.

By using our website or scheduling a service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

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1. Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, and mailing address when you submit a contact form, book an appointment, or sign up for our email list.
• Appointment and service information — details about the services you request, consultation notes, and treatment history, used to provide safe and appropriate care.
• Health information — limited health or skin condition details you voluntarily share during consultations, used solely to tailor your treatments and ensure your safety.
• Payment information — we do not store payment card details directly. Payments are processed by Square subject to their own privacy policy.
• Usage data — IP address, browser type, pages visited, and time spent on our site, collected automatically via analytics tools.
• Communications — messages you send us via email, SMS, or contact forms.

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage your appointments
• Provide, personalize, and improve our services
• Send appointment confirmations, reminders, and follow-up messages
• Respond to your inquiries and support requests
• Send promotional emails or text messages if you have opted in (you may opt out at any time)
• Comply with legal obligations and protect our rights
• Analyze website usage to improve user experience

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some parts of our site.

We use the following analytics services:

• Google Analytics 4 — collects anonymized usage data using cookies to help us understand how visitors interact with our site. You may opt out at analytics.google.com/analytics/optout. For Google's privacy practices visit policies.google.com/privacy.
• Cloudflare Web Analytics — a privacy-friendly, cookie-free analytics tool. For Cloudflare's privacy practices visit cloudflare.com/privacypolicy.

4. Third-Party Services

We may share your information with trusted third parties who assist us in operating our website and business, including:

• Booking and payment platform (Square) — to schedule, manage appointments, and securely process payments
• Email marketing platforms (MailerLite) — to send newsletters and promotional emails
• Analytics providers (Google Analytics 4, Cloudflare Web Analytics) — to understand website traffic, user behavior, and site performance

These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

5. Health Information

Any health or skin condition information you share with us is treated with the utmost confidentiality. This information is used solely to provide you with appropriate aesthetic services and is never shared with third parties except as required by law or with your explicit consent.

Please note that Refined Comfort Aesthetics is an aesthetic services studio, not a covered health care entity under HIPAA. However, we are committed to handling all personal and health-related information with care, discretion, and respect.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Client records related to services received are generally retained for a minimum of three years following your last appointment. You may request deletion of your data at any time, subject to applicable legal requirements.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request restriction or objection to certain uses of your data

To exercise any of these rights, please contact us using the information below. Texas residents may also have rights under the Texas Data Privacy and Security Act (TDPSA).

8. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly. Clients under 18 must have a parent or legal guardian present during consultations and treatments.

10. Links to Other Websites

Our website may contain links to third-party websites (such as Google Maps, Instagram, or Facebook). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: